@nimbinatus | #devopsdays Communication and Empathy across Remote and Distributed Teams Laura Santamaria Developer Advocate
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@nimbinatus | #devopsdays The Basics
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@nimbinatus | #devopsdays 3 kinds of distributed teams
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@nimbinatus | #devopsdays What is empathy?
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@nimbinatus | #devopsdays Empathy is a two-way street.
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@nimbinatus | #devopsdays Empathy is the bedrock of all high-functioning teams.
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@nimbinatus | #devopsdays Being remote is different
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@nimbinatus | #devopsdays Language
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@nimbinatus | #devopsdays Communication mediums and meaning
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@nimbinatus | #devopsdays Timezones and culture
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@nimbinatus | #devopsdays Family and other distractions
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@nimbinatus | #devopsdays Great communication is the foundation of teamwork, no matter where you are.
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@nimbinatus | #devopsdays General notes
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@nimbinatus | #devopsdays Start at common ground
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@nimbinatus | #devopsdays Build from a position of positive intent
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@nimbinatus | #devopsdays Listen radically…
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@nimbinatus | #devopsdays … and show vulnerability.
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@nimbinatus | #devopsdays Talk less; listen more
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@nimbinatus | #devopsdays Aim for clear and concise
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@nimbinatus | #devopsdays Give and get constructive feedback constantly
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@nimbinatus | #devopsdays Respect everyone’s experience and views
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@nimbinatus | #devopsdays Aim for team wins over personal wins in conflict
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@nimbinatus | #devopsdays Building communication and empathy in distributed teams takes work—more so than with in-person teams.
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@nimbinatus | #devopsdays Special considerations
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@nimbinatus | #devopsdays Overcommunicate
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@nimbinatus | #devopsdays Be present
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@nimbinatus | #devopsdays Encourage casual communication (if folks are comfortable)
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@nimbinatus | #devopsdays Ask first
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@nimbinatus | #devopsdays Avoid sarcasm in text
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@nimbinatus | #devopsdays Set communication expectations
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@nimbinatus | #devopsdays Set Slack statuses
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@nimbinatus | #devopsdays Try working a day in someone else’s timezone
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@nimbinatus | #devopsdays Use public channels over private comms
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@nimbinatus | #devopsdays Use video conferencing liberally
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@nimbinatus | #devopsdays Run effective meetings, and meet (quickly) often
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@nimbinatus | #devopsdays If you don’t remember anything else, remember this…
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@nimbinatus | #devopsdays Listen. Reframe. Engage. (Thanks) https://nimbinatus.com https://pulumi.com
