Communication and Empathy across Remote and Distributed Teams

A presentation at DevOpsDays Boston 2021 in September 2021 in by Laura Santamaria

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@nimbinatus | #devopsdays Communication and Empathy across Remote and Distributed Teams Laura Santamaria Developer Advocate

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@nimbinatus | #devopsdays The Basics

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@nimbinatus | #devopsdays 3 kinds of distributed teams

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@nimbinatus | #devopsdays What is empathy?

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@nimbinatus | #devopsdays Empathy is a two-way street.

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@nimbinatus | #devopsdays Empathy is the bedrock of all high-functioning teams.

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@nimbinatus | #devopsdays Being remote is different

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@nimbinatus | #devopsdays Language

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@nimbinatus | #devopsdays Communication mediums and meaning

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@nimbinatus | #devopsdays Timezones and culture

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@nimbinatus | #devopsdays Family and other distractions

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@nimbinatus | #devopsdays Great communication is the foundation of teamwork, no matter where you are.

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@nimbinatus | #devopsdays General notes

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@nimbinatus | #devopsdays Start at common ground

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@nimbinatus | #devopsdays Build from a position of positive intent

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@nimbinatus | #devopsdays Listen radically…

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@nimbinatus | #devopsdays … and show vulnerability.

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@nimbinatus | #devopsdays Talk less; listen more

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@nimbinatus | #devopsdays Aim for clear and concise

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@nimbinatus | #devopsdays Give and get constructive feedback constantly

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@nimbinatus | #devopsdays Respect everyone’s experience and views

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@nimbinatus | #devopsdays Aim for team wins over personal wins in conflict

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@nimbinatus | #devopsdays Building communication and empathy in distributed teams takes work—more so than with in-person teams.

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@nimbinatus | #devopsdays Special considerations

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@nimbinatus | #devopsdays Overcommunicate

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@nimbinatus | #devopsdays Be present

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@nimbinatus | #devopsdays Encourage casual communication (if folks are comfortable)

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@nimbinatus | #devopsdays Ask first

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@nimbinatus | #devopsdays Avoid sarcasm in text

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@nimbinatus | #devopsdays Set communication expectations

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@nimbinatus | #devopsdays Set Slack statuses

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@nimbinatus | #devopsdays Try working a day in someone else’s timezone

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@nimbinatus | #devopsdays Use public channels over private comms

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@nimbinatus | #devopsdays Use video conferencing liberally

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@nimbinatus | #devopsdays Run effective meetings, and meet (quickly) often

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@nimbinatus | #devopsdays If you don’t remember anything else, remember this…

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@nimbinatus | #devopsdays Listen. Reframe. Engage. (Thanks) https://nimbinatus.com https://pulumi.com