@nimbinatus | #devopsdays Communication and Empathy across Remote and Distributed Teams Laura Santamaria Developer Advocate

@nimbinatus | #devopsdays The Basics

@nimbinatus | #devopsdays 3 kinds of distributed teams

@nimbinatus | #devopsdays What is empathy?

@nimbinatus | #devopsdays Empathy is a two-way street.

@nimbinatus | #devopsdays Empathy is the bedrock of all high-functioning teams.

@nimbinatus | #devopsdays Being remote is different

@nimbinatus | #devopsdays Language

@nimbinatus | #devopsdays Communication mediums and meaning

@nimbinatus | #devopsdays Timezones and culture

@nimbinatus | #devopsdays Family and other distractions

@nimbinatus | #devopsdays Great communication is the foundation of teamwork, no matter where you are.

@nimbinatus | #devopsdays General notes

@nimbinatus | #devopsdays Start at common ground

@nimbinatus | #devopsdays Build from a position of positive intent

@nimbinatus | #devopsdays Listen radically…

@nimbinatus | #devopsdays … and show vulnerability.

@nimbinatus | #devopsdays Talk less; listen more

@nimbinatus | #devopsdays Aim for clear and concise

@nimbinatus | #devopsdays Give and get constructive feedback constantly

@nimbinatus | #devopsdays Respect everyone’s experience and views

@nimbinatus | #devopsdays Aim for team wins over personal wins in conflict

@nimbinatus | #devopsdays Building communication and empathy in distributed teams takes work—more so than with in-person teams.

@nimbinatus | #devopsdays Special considerations

@nimbinatus | #devopsdays Overcommunicate

@nimbinatus | #devopsdays Be present

@nimbinatus | #devopsdays Encourage casual communication (if folks are comfortable)

@nimbinatus | #devopsdays Ask first

@nimbinatus | #devopsdays Avoid sarcasm in text

@nimbinatus | #devopsdays Set communication expectations

@nimbinatus | #devopsdays Set Slack statuses

@nimbinatus | #devopsdays Try working a day in someone else’s timezone

@nimbinatus | #devopsdays Use public channels over private comms

@nimbinatus | #devopsdays Use video conferencing liberally

@nimbinatus | #devopsdays Run effective meetings, and meet (quickly) often

@nimbinatus | #devopsdays If you don’t remember anything else, remember this…

@nimbinatus | #devopsdays Listen. Reframe. Engage. (Thanks) https://nimbinatus.com https://pulumi.com