Empathy across Remote and Distributed Teams

Empathy across Remote and Distributed Teams Laura Santamaria, Developer Advocate, Photo by Perry Grone on Unsplash @nimbinatus | #AustinDevOps

@nimbinatus | #AustinDevOps The Basics Photo by Marcia Soligo on Unsplash

@nimbinatus | #AustinDevOps What is empathy?

@nimbinatus | #AustinDevOps Empathy is the bedrock of all high-functioning teams. Photo by Random Sky on Unsplash

@nimbinatus | #AustinDevOps How do you get there? Photo by Mike Enerio on Unsplash

@nimbinatus | #AustinDevOps Start at common ground

@nimbinatus | #AustinDevOps Build from a position of positive intent

@nimbinatus | #AustinDevOps Stuck? Return to common ground.

@nimbinatus | #AustinDevOps Conflict? Wear someone else’s shoes.

@nimbinatus | #AustinDevOps Listen radically…

@nimbinatus | #AustinDevOps … and show vulnerability.

@nimbinatus | #AustinDevOps Empathy is a two-way street. Photo by Edan Cohen on Unsplash

@nimbinatus | #AustinDevOps Distributed Teams Photo by Sven Scheuermeier on Unsplash

@nimbinatus | #AustinDevOps 3 kinds of distributed teams

@nimbinatus | #AustinDevOps Communication mediums and meaning

@nimbinatus | #AustinDevOps Timezones and culture

@nimbinatus | #AustinDevOps Family and other distractions

@nimbinatus | #AustinDevOps Building empathy in distributed teams takes work—more so than with inperson teams. Photo by Biegun Wschodni on Unsplash

@nimbinatus | #AustinDevOps Ideas Photo by Patrick Tomasso on Unsplash

@nimbinatus | #AustinDevOps Encourage casual communication (if folks are comfortable)

@nimbinatus | #AustinDevOps Try working a day in someone else’s timezone

@nimbinatus | #AustinDevOps Talk less; listen more.

@nimbinatus | #AustinDevOps Ask first

@nimbinatus | #AustinDevOps Remember, their shoes will be different. Photos by (L-R, T-B) Clem Onojeghuo, Sylwia Bartyzel, Erandy Ramirez, Irina, Alisa Anton, Alex Holt, Drew Coffman, Fachry Zella Devandra, Sylwia Bartyzel, Nicole Geri, Nicholas Kampouris, Leio McLaren (@leiomclaren), Ricardo Resende on Unsplash

@nimbinatus | #AustinDevOps This is a hard thing. Be patient. Be kind. (Thanks) https://nimbinatus.com https://aminuteonthemic.com Photo by Hannah Busing on Unsplash